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My product has arrived broken. What do I do?

  • If you suspect that the product you ordered from us is damaged, please do not accept delivery. Please return it to us by crossing out your delivery address and writing, in big letters, "RTS" (Return To Sender). Contact us and let us know what happened.  We will have a replacement item sent to you once the damaged item is received by us.

    If, you have accepted delivery and discovered that your product is broken or defective, please “Contact Us” about the problem. We will provide you with a Return Authorization number that you will place on the outside of the carton and detailed instructions for returning the product. We will send you a replacement once the damaged item is received by us. Please do not return any products to us without obtaining a Return Authorization number first. It may be rejected and you could forfeit your right to any legitimate claims you may have.